This Returns Policy is provided by CPAPAU – a division of Plus Medical Pty Ltd (ABN: 17 115 827 417]) and applies to all purchases made via https://cpapau.com.

Our policy is in addition to your rights under the Australian Consumer Law. We want you to be fully satisfied with your purchase, and we’re committed to making returns as easy and transparent as possible.

Change of Mind Returns

If you change your mind about a purchase, we offer refunds or exchanges under the following conditions:

  • The item is returned within 15 days of the original purchase date.

  • You provide the original tax invoice or a valid proof of purchase.

  • The item:

    • Is unopened, unused, and in saleable condition

    • Is in its original packaging (including manuals, accessories, and labels)

    • Has not been damaged or tampered with

If these conditions are not met, CPAPAU reserves the right to decline a refund or exchange for change-of-mind returns.

Change of Mind Returns Are Not Accepted for:

  • Sterile products (e.g. masks, tubing, filters, or anything that comes into contact with the body once opened)

Other Returns – Your Rights Under Australian Consumer Law

We will offer a repair, replacement, or refund if an item:

  • Is faulty or defective

  • Is not of acceptable quality

  • Is significantly different from its description or product image

  • Is not fit for purpose

  • Is unsafe

You must provide your original CpapAu or Plus Medical tax invoice or valid proof of purchase.

Assessment of Returns

CPAPAU reserves the right to inspect the item before providing a repair, refund, or exchange. Depending on the condition and age of the item, a return may be refused or handled differently (e.g., via repair).

Refunds

  • All refunds will be issued via your original payment method.

  • Refunds may take 3–7 business days to appear, depending on your payment provider.

Returns for Online Orders

Despite our best efforts in packaging, sometimes damage can occur in transit. If your item arrives damaged:

  • Contact our Customer Service Team at order@plusmedical.com.au immediately.

  • You may be asked to provide photos of the product and packaging to help us resolve the issue quickly.

Returns Covered by Australian Consumer Law

For returns related to faulty or misrepresented products:

  • Contact order@plusmedical.com.au to request a return.

  • We’ll arrange return shipping and assessment at our warehouse.

  • If confirmed, you will receive a refund, replacement, or repair in line with your rights.

 

Need Help?

If you have questions about your return, please contact:

CpapAu– A division of Plus Medical Pty Ltd
 📍 1A Coronation Ave, Kings Park NSW 2148, Australia
 📧 Email: order@plusmedical.com.au
 📞 Phone: +61 2 9881 0368